REFUND POLICY

Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.
At Verve Logic, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable.Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

COVERAGE & SCOPE

This Refund Policy covers  VerveLogic's action and approach towards refunds. This Refund Policy does not apply to the practices of companies that  Verve Logic  does not own or control or of persons that  Verve Logic  does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which  VerveLogic's websites link.

WHEN DO YOU QUALIFY FOR REFUNDS?

When you file a complaint to  Verve Logic  , we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue.While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply*

• If the service has not yet started or any of the deliverables are not shared in part or full.
• The issues with the project are beyond the scope of rectification/resolution/fixing
• You have not violated our payment terms for any of the ongoing contracts. Any violation for payments towards any services, stands the right to terminate any of the opened contracts with the client.
• If there is any refund clause signed up in written before commencement of services.
• You have not used any information for monetary/business benefits (gained during the course of association)
• If there is no misconduct/unethical/abusive behavior shown or carried from client's end during the tenure of service.
• The reasons you made are valid/rational/realistic enough to qualify for refund trial
• You have presented all the proofs and evidences surfacing your refund claim
• The refund claim is made within 15 working days of payment made or starting of service whichever is earlier.
• The claim does not arise from any billing dispute coming from your bank or payment vendor

*Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

HOW THE REFUND TAKES PLACE?

Pre-Refund

• Refund query is processed, analyzed and checked for veracity
• Match the query with the agreeable parameters and valid reference points
• Arrange for refunds in permissible situations and settle fully or partly, as the case may be

Post-Refund

• Sign a proof agreement
• Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course

Transaction
The refund may take 15-20 business days to process for domestic transactions and 20-25 working days for international transactions. The refunds can also be processed either in one time or in milestones at the sole discretion of Verve Logic. You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

Changes

Note: The refund policies are subject to amendments and only the recent policies will be considered applicable for the cases of refund in case there was no contract signed with any specific clauses for refund during signing up for services.